FAQs

Yes, specifics are decided upon for pattern, color, type and sizes with a cost, estimated timeline to procure materials and completion and shipping. 1/3 of the cost is required upfront and is not refundable.

All orders are shipped via USPS (United States Postal Service) at the customer’s expense.

Retain the packaging your items were shipped in. Apply any perfume or aftershave and lotions before you wear your jewelry. If they do become soiled use a soft damp cloth and gently wipe clean. After use, place your items back in the packaging for storage.

Accidents do happen and my work is guaranteed. If accidental damage occurs retain all the pieces and notify NLB for repairs. Customers cover the shipping back for repairs and NLB will cover the postage when returned to you. Dye lots in threads and beads may not be the same as the original. There may be a fee to replace missing materials.

Yes, donations are accepted.

Each order is tracked, and a claim will be filed with the shipper to locate or replace. Notify NLB by email or phone call to initiate the process. Shipping damages: If a package is damaged during shipping, refuse it at the time of delivery and another shipment will be made at no expense to the buyer. New Leaf Beads must be notified the day shipping refusal is made by a phone message or email.

Yes, pierced earrings can be converted to clip-on and vice versa. Larger and more efficient necklaces and bracelet clasps can be changed to accommodate those with disorders of the hands and arthritis. The original clasps will be returned to the customer with the altered items.

10 Day return policy, the return package must be postmarked within 10 days of receipt for a full refund at the buyer’s expense. Custom orders are not refundable, except clip-on earrings that are color and design of original product offering.